Faraneh N.

I've been a huge fan of V-zone tactical laser tag and been going there since 2021. I've been here 5 times since they reopened. However, I no longer recommend this place and here's why:
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They have recently reopened after relocation with a significantly smaller arena than the previous location.
They've got new incompetent staff who have not improved in the past 2 months I might add. They often misrepresent game modes, explain a different (wrong) mode (and claim that they did no such thing), and are unable to answer questions from players.
If you're lucky, you end up with a gun that works but more often than not you end up with a gun that has issues or doesn't work. And if you tell them about it, they never take responsibility. They just blame it on your level of experience or how you shoot without any investigation (once they told me to shoot "slower" which is ridiculous because your opponent won't wait for you to "Properly shoot").
I believe they don't care about costumer service at all because they're the only place in town offering this service and as a paying costumer, I have been disappointed with the way they treat my friends and I more and more each time.
In a recent event, when we called to book a session, they told us that they've decided not to service our group without any prior notice or a mention of a rising problem. They've accused us of a bunch of things including being disrespectful to their staff (they've also claim that they can't even identify which individuals because it's dark in the arena!!! and it's our job to go find them amongst ourselves!!?!) And this happened right after they've got a negative review from us which they claim has nothing to do with their decision!
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At the end of the day, they're the ones losing a big group of loyal enthusiastic customers because they've gone out of their way to be unprofessional and unfair to their paying returning costumers and they should not be rewarded for that. This is collective punishment and discrimination at its finest. Do yourself a favor and save your money from going to waste!

Angeline P.

We went to play darts at Q1 Billards but it since it was all full we came here instead, I’m so glad we did tho. I was genuinely really impressed with how clean the place is and how straight the darts are. The employees were also super helpful and friendly, the staff spent like 15 mins explaining a game to us. I would highly recommend this place, this is becoming our go to spot for darts now!!

Jesse C.

Absolutely fantastic experience! From start to finish, the staff was incredibly professional, friendly, and accommodating. The equipment was top-notch, the game modes were exciting, and the entire experience felt immersive and well-organized. Whether you’re a first-timer or a seasoned player, this place delivers an adrenaline-pumping adventure. We had such a great time that this will now be our go-to activity. Highly recommend for anyone looking for an action-packed and fun-filled outing!

Youlenda

We were long-time fans of Nu-Zone Laser Tag at their old location, but the new venue has been a huge letdown. The staff is unprofessional, often miscommunicating game rules and showing little effort to improve. This isn’t the laser tag we once loved. Save your money and go elsewhere.

Soroush K.

Super fun activity, but not at this place!

I was really excited to try this tactical laser tag place, but unfortunately, the experience was a major letdown. The staff seemed disorganized and poorly trained. They couldn’t explain the rules or game mechanics properly, which left us confused.

When we raised concerns about malfunctioning equipment, they were dismissive and didn’t take the issues seriously. Several guns kept losing connection mid-game, and some vests didn’t register hits, which ruined the experience. Instead of addressing the problems, the staff brushed us off, showing a clear lack of care for their customers.

The poor customer service and lack of attention to detail made the experience incredibly frustrating. The staff clearly needs additional training to improve their communication and customer service skills. Overall, I wouldn’t recommend this place.

Joanna Z.

Laser tag is a blast! We had 6 people in our group and 4 more joined us for the public session. You can split the teams however you want. The staff is super chill and fun! They broke down how the gun and game work in a really easy-to-understand way. I’m definitely coming back soon!

Mandy C.

Nu-Zone laser tag revolutionizes the experience with cutting-edge game modes, innovative weaponry, and an intelligently designed arena with intuitive respawn locations, offering unparalleled engagement and entertainment.
All the staff are funny and provide professional briefings before the game begins.

Corrie S.

This is the best laser tag in the lower mainland. Ideal for more mature, tactical players who are looking for a fun challenge. You get 5 matches in 90 minutes with various different styles of game play. Staff was professional, helpful and fun to work with. I definitely recommend checking it out